Where are we located?
The head office of Hula Hoop Brisbane is located in Brisbane, Australia.
We aim to ship all items within 2-3 business days of the order being confirmed. If there is a longer delay you will be notified by email.
Standard Parcel Post (3-5 business days)
Express Post (1 business day to major metro and regional population centres)
Hula hoop orders will be shipped during business hours, Monday to Friday, excluding public holidays.
If there is an unavoidable delay in processing your order, you will be contacted via phone or email with details of the estimated time of arrival and the option to cancel the order if this does not suit you.
You will be sent a confirmation of your order via email and provided with a tracking number that you can monitor via the Australia Post website.
Once your order has been shipped, it is in the care of the courier and / or postal service. We are not liable for any errors made by these services.
If you are from the Brisbane area and would like to collect your hoop in person, select 'local pick-up' at checkout and we will be in contact via email with the address and to arrange a suitable time to collect your order from our home office in Greenslopes, Brisbane.